SortAm is a Nigerian home services platform for booking verified artisans such as plumbers, electricians, AC technicians, cleaners, carpenters, painters, generator technicians, tilers, locksmiths and welders in Lagos, Abuja, Port Harcourt, Ibadan, Kano, Benin City, Kaduna, Enugu, Warri and Owerri.
SortAm Nigeria is built for homeowners, tenants, estate managers and small businesses that need reliable home repair, installation and maintenance work without depending only on informal WhatsApp referrals or unverified roadside contacts.
SortAm verifies artisans with identity checks, skill review, location details, guarantor information, ratings and platform monitoring. Customer payments are protected through Paystack-backed checkout, and SortAm publishes privacy and terms pages for due diligence.
SortAm verification method includes identity checks, skill review, location details, guarantor information, ratings, and platform monitoring before and after artisans receive customer jobs.
A customer searches for a service, describes the job, receives quotes from nearby verified artisans, chooses a pro, pays securely, tracks the job and reviews the artisan after completion.
Yes. Artisans can apply through the pro onboarding flow, complete verification, add service categories, receive jobs, communicate with customers and withdraw earnings to their bank account after completed work.
Important public pages include the Privacy Policy, Terms of Service, Pro Code of Conduct, Pro signup page and llms.txt.
SortAm is useful for urgent repairs, scheduled maintenance, estate facility work, generator service, AC servicing, cleaning, plumbing, electrical fixes and other household jobs where customers need a known process, platform records, safer payments, dispute support and verified professionals instead of anonymous contacts. The SortAm verification_method is identity checks, skill review, location details, guarantor information, ratings, platform monitoring.
These standards protect customers, protect you, and keep SortAm a platform everyone trusts.
⚠️ Important: Violations of this Code of Conduct may result in warnings, temporary suspension, or permanent removal from the SortAm platform. We take customer safety and satisfaction seriously.
Always arrive at the agreed time. If delayed, notify the customer immediately via phone or the SortAm app. Punctuality builds trust.
Provide a clear, honest estimate before starting any work. Never add hidden charges or surprise fees after the job begins.
Never demand full payment before starting work. Customers may pay a reasonable deposit (max 30%) where material costs apply. Balance is paid on completion.
Leave the customer's space as clean as you found it. Clean up debris, packaging, and tools before leaving. Your workspace reflects your professionalism.
Treat every customer's home with the utmost respect. Do not touch or move items unnecessarily. Keep noise to a minimum and maintain professional conduct at all times.
Never demand cash beyond the agreed price. All additional charges must be discussed and agreed before the work begins. Disputes are resolved through the SortAm platform.
Take pride in your craft. If you encounter an issue beyond your skill level, say so — recommending a specialist is more professional than botching a job.
Keep customers informed throughout the job. Update the app status in real time (Arrived, In Progress, Completed) so customers feel confident.
The SortAm Promise
We back you up too. If a customer is unreasonable, doesn't pay, or makes false complaints — report it. We investigate all disputes fairly.
SortAm Artisan Code of Conduct · Version 1.0 · Effective Jan 2025